Why Platinum Plumbing?

How to choose your plumber and why Platinum Plumbing will be the right choice:

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Make a List:

First, get a list of contractor names to research.
Ask around:
Friends and family may have some firsthand recommendations. You can also ask hardware or plumbing supply clerks for suggestions.

• We welcome our customers to ask around about us. We pride ourselves in the work we perform and know our customers are happy with the service they receive. We hold an “A” rating on Angie’s List. Check us out!

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Make Some Calls:

Your next job is to narrow down your list of contractors to 3-5. Start by calling each one and getting the following information:
Ask about availability:
You want a plumber who is going to show up when they say they will and one that can work around your schedule.

• We pride ourselves in providing prompt service. If we say we will be there, we will.

Verification of licenses:
When selecting a plumber, it is important to ensure they are licensed. To do most plumbing work in Idaho you need a license. The state licenses plumbing contractors, journeymen, specialty contractors, and specialty journeyman. To qualify for a plumbing contractor license they need at least two and one-half years of work experience as a journeyman plumber in Idaho or another state. For a journeyman plumber’s license they need at least four years experience as an apprentice supervised by a qualified journeyman plumber. They have to pass an exam administered by the Plumbing Bureau of the Division of Building Safety (State of Idaho). Idaho requires all plumbing contractors to be tested and to keep their licenses up to date. Get the contractor’s license number and check with the state to verify the license. Go to dbs.idaho.gov.

• JD holds Idaho State Contractors Plumbing License #C12761

Verification of Insurance:
The contractor should carry general liability insurance and workers’ compensation. If not, you may be liable for accidents that occur on your property.

• At Platinum Plumbing, we are licensed, bonded, and insured. In addition to our state and city licenses, we carry general liability insurance as well as workers’ compensation.

References from former customers:
Call some of the plumber’s references. Ask them if they were happy with the work done, if the contractor finished as planned, if the contractor left everything clean and if they would use the contractor again. If you got the name of the contractor from a friend or family member, ask the same questions.

• Upon request, we can provide numerous references from customers, business, and contractors we have worked for.

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Get An Estimate:

Once you have the list narrowed down, it is time to get estimates. Plumbers may give you custom estimates after an inspection or may charge a flat rate for some jobs. However, estimates should always be in writing and should always include a full description of the services to be provided.

• At Platinum Plumbing, we provide free local estimates. When bidding, we ensure the job is laid out and explained to ensure your request is being met. When compiling a bid, we encompass the products you request and the work to be performed. You would be notified prior to any work being conducted if additions made beyond the scope of the bid would extend the cost. We don’t like surprises and don’t expect our customers to worry about them either.

Understand the problem:
A good plumber should be able to diagnose the problem and explain what needs to be done in terms you understand. Don’t be afraid to ask questions.

• When reviewing the job, we like to present options to our customers. Each customer may have different requests or needs based on the layout of the home, existing plumbing and equipment, and budget among other things. We explain it so you can understand, and appreciate questions to enhance understanding.

While they are at your house, get a “read” on the person:
Ask yourself, “Is this somebody I trust?” “Can I work with them for an extended period of time?” and “Am I willing to let them into my home?”

• Honesty is #1 with JD. We encourage you to ask around to family, friends, or co-workers if you have any question about integrity. We will gladly provide references as well.

Once you get the bid, ask questions:
If one contractor‘s bid is substantially higher or lower than the others, ask why. They may have noticed something the others did not. If there is anything you don’t understand, ask the contractor about it or ask a knowledgeable friend.

• While we cannot tell you why other contractors bid the way they do, we can explain what we do. As stated before, do not be afraid to ask questions. We will gladly review the work to be performed and the products to be installed.